telephone identification system(direction needit) (5 replies)

hi,

i own a company my custummers are always the same and they call daily to give there order for that day.However the room where the telephone stands is surround bye unwanted ambiant sounds of my personal.

now we work like this.
if a call comes in we write it down on paper and later addit to our software system,why simply puth all custumers call in a time frame of 1 hour its absolutely necessary to keep the line open is why we can only add it in the db after this ofc is not realy efficient.

so there for i would like to create (or buy if already exists) a system that allows a computer to identify the caller when hes calling (telephone is not a mobile phone buth a plane old one with cable)for example create a db with all known phone numbers once the computer knows whoos calling he automaticly opens the custummers fille,idial would be a push to speak sys aswell ,....

buth i dont know how to integrate the phone line with the computer i need direction on how to achieve this.(cant change the number either that would cost me a couple of grand to repaint all my verichels with the new number)

i asked my custummers in a quality revieuw if they where open to app to pass orders directly in the sys with 60% beining against it and some asking if i would provide them with a android phone (sadly my company works on small profit margines so not a option)

i know windev from when i was younger and i know its relativly easy to code even if you dont know a lot of coding you can still get good results